At Dogvz, we aim to make every order arrive smoothly, safely, and on time. Our team works closely with trusted logistics partners to ensure a reliable shopping experience from the moment your purchase is confirmed to the moment it reaches your doorstep. This page outlines how we process, pack, and ship your items so you always know what to expect.

Order Processing Time

Once your order is placed, our warehouse begins preparing the items as quickly as possible. Most orders are processed within 1–3 business days, depending on product availability and the volume of orders during peak seasons. If an item requires additional preparation time, we will handle it with priority to avoid unnecessary delays.

Shipping Timeframes

Delivery times vary depending on the destination and the selected shipping method. Standard shipping generally takes 7–15 business days, while expedited options—when available—arrive faster. Please note that customs inspections, weather conditions, and seasonal demand may affect the overall timeline.

Shipping Locations

Dogvz currently ships to most major regions worldwide. Some remote areas may experience longer delivery times based on local courier capabilities. If your region has specific regulations regarding certain product categories, it is the buyer’s responsibility to ensure compliance.

Tracking Your Order

Once your package is dispatched, you will receive a tracking link that allows you to follow the shipment’s progress in real time. Tracking updates may take 24–48 hours to appear after the package is scanned by the carrier. If you encounter missing or delayed tracking information, feel free to reach out to us for assistance.

Split Shipments

For orders containing multiple items, Dogvz may ship products separately to speed up delivery. Each package will have its own tracking number, and you will receive updates as each part of your order moves through the network.

Failed Deliveries & Re-Shipments

If a package is returned due to an incorrect address, failed delivery attempts, or refusal by the recipient, customers may be responsible for additional reshipping fees. To avoid complications, please ensure all shipping details are accurate before placing your order.

Lost or Damaged Packages

If you believe your package is lost or arrives damaged, please contact us within a reasonable timeframe. We will work with the courier to investigate and provide a solution, such as a replacement or store credit, depending on the situation and product availability.

Customs, Duties & Taxes

International orders may incur customs fees, import taxes, or duties based on the regulations of the destination country. These charges are not covered by Dogvz and must be paid by the recipient. We recommend checking local policies before ordering to avoid unexpected costs.

Holiday or Peak Season Delays

During high-demand periods such as holidays, delivery times may be extended. Our team will continue to monitor shipments closely and ensure your order is processed as efficiently as possible.